Because we have been serving happy customers for 37 years!
Regardless of whether you hire Reflex to translate a birth certificate or documentation totalling hundreds of pages, you will experience the same amount of attention and helpfulness from our colleagues. We understand there are times when it is awfully urgent to get that translation and we will put all our efforts into helping you.
We are not cheap, but you get more and better services with us than elsewhere for the same amount. Dozens of our regular, loyal customers are proof of that – some of them have been coming to us for 15-20 years (we are ready to provide their contact information upon request).
We will not abruptly announce all sorts of “extra charges” at the end of the process. We hold ourselves to what we agreed to with you in the first place – even if this means closing a project with a loss now and then.
And if we make a mistake or if our customer believes we have, we will do our best to rectify it and convince our customer to stay loyal to us: we strive to find a solution acceptable for all our customers as soon as possible. Of course, to cover all the eventualities, we have third party insurance cover up to a substantial amount (the insurance company is still above the line :)).
We always consider the other side, regarding the satisfaction of the translators and our subcontractor partners, as just as important – we have been working with some of them for 37 years. We always pay all of our translators in time and as agreed even if our invoice is partially or fully refused due to an unjustified customer complaints.